Investor charter & disclosures
Your rights as an investor, what we must do for you and by when, and how to raise a complaint.
Risk disclosures on derivatives
- 9 out of 10 individual traders in the equity Futures and Options Segment, incurred net losses.
- On an average, loss makers registered net trading loss close to ₹ 50,000.
- Over and above the net trading losses incurred, loss makers expended an additional 28% of net trading losses as transaction costs.
- Those making net trading profits, incurred between 15% to 50% of such profits as transaction cost.
Source: SEBI study dated January 25, 2023 on "Analysis of Profit and Loss of Individual Traders dealing in equity Futures and Options (F&O) Segment", wherein Aggregate Level findings are based on annual Profit/Loss incurred by individual traders in equity F&O during FY 2021-22.
To follow the highest standards of ethics and compliance, and help investors trade fairly and transparently so they can build wealth.
Dependable service built on trust and transparency, with investors' interests and data protected.
What we do for you
- Execute your trades on the exchange
- Send contract notes for every trade
- Tell you about margins due
- Settle your funds and securities
- Send statements of your account and funds
- Update your profile details on request
- Resolve your complaints
Your rights
- Clear information about us, our services, risks and costs
- Accurate and timely statements and contract notes
- Our policies and the Most Important Terms and Conditions
- Fair treatment, without discrimination
- Close your account whenever you choose
- A response to every complaint within set timelines
- Claims from the exchange's Investor Protection Fund if a broker defaults
What happens, and by when
| Activity | Expected timeline |
|---|---|
| KYC uploaded to the KRA and CKYC registry | Within 3 working days of account opening |
| Client onboarding | Immediately, and within one week at the latest |
| Order execution | Immediately on receipt, the same day at the latest |
| Copy of account opening documents | Within 7 days of your client code being uploaded to the exchange |
| Contract note | Within 24 hours of the trade |
| Margin due intimation | At the end of the trade day |
| Settlement of client funds | First Friday or Saturday of the month or quarter, as per the exchange schedule |
| Statement of account | Monthly |
| Retention statement of funds | Within 5 days of settlement |
| Annual global statement | Within 30 days of the financial year end |
| Complaint resolution | Within 21 calendar days of receipt |
Do
- Deal only with SEBI-registered brokers and check their registration
- Read the risk disclosure and account documents before you sign
- Check every contract note and your monthly statements
- Keep your mobile number and email updated for exchange alerts
- Pay only into the broker's bank account, never in cash
Don't
- Share your password, PIN or OTP with anyone
- Act on unsolicited tips or promises of assured returns
- Sign blank or incomplete forms
- Give anyone else control of your trading account
- Trade based on rumours or herd behaviour
If you have a complaint
Write to us
Email complaints@tradflow.com. We resolve it as soon as possible, within 21 days at the latest.
SEBI SCORES
Not satisfied? Lodge it on scores.sebi.gov.in. The exchange reviews it first, then SEBI.
SMART ODR
Still unresolved? Start online conciliation and then arbitration on smartodr.in.
Documents
For any document marked “On request”, write to support@tradflow.com.